The Consumerist Web site has this sad tale to report:
A class action lawsuit (PDF) was filed against Cash4Gold in California federal court last Friday, accusing the company of a "massive scheme to defraud tens of thousands of consumers throughout the nation," and racketeering.
The lawsuit says there are two specific promises that Cash4Gold makes and breaks: 1) that there is a 12-day return policy and 2) items sent in will be handled with the highest care. Cash4Gold breaks the first, claims the lawsuit, when checks are received by customers either after the return period is over or close to it, or when the company melts the jewelry before the expiration of the return period - allegedly a frequent occurrence.
Cash4Gold breaks the second when it "repeatedly 'loses' the items sent," frequently blaming the mail service for "an absurdly high number of 'lost' items," according to the suit.
The lawsuit says, "These promises are lies. In a massive scheme to defraud tens of thousands of consumers throughout the nation, Cash4gold breaks both of its well-publicized promises with abandon, all the while committing a series of other frauds and misconduct, including attempts to silence former employees who dare to expose this fraud...."
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